Zomato vs. Swiggy

The PM Playbook
4 min readJun 22, 2023
  • Market share: Swiggy and Zomato are the two leading food delivery platforms in India, with Swiggy having a slight edge in terms of market share. As of February 2022, Swiggy’s market share was estimated to be 54%, while Zomato’s was estimated to be 46%.
  • Geographic reach: Swiggy and Zomato are both available in most major cities in India. Swiggy has a wider geographic reach than Zomato, with operations in over 200 cities. Zomato, on the other hand, is only available in over 100 cities.
  • A number of restaurant partners: Zomato has a larger network of restaurant partners than Swiggy. As of February 2022, Zomato had over 390,000 restaurant partners, while Swiggy had over 128,000.
  • Monthly active users: Zomato also has more monthly active users than Swiggy. As of February 2022, Zomato’s monthly active users were estimated to be 32 million, while Swiggy’s were estimated to be 20 million.
  • Revenue: Swiggy and Zomato are both profitable businesses, but Swiggy is more profitable than Zomato. In FY 2022, Swiggy’s revenue was Rs 5,704.9 crores, while Zomato’s revenue was Rs 4,687.3 crores.
  • Losses: However, Swiggy’s losses are also higher than Zomato’s. In FY 2022, Swiggy’s losses were Rs 3,628.9 crores, while Zomato’s losses were Rs 1,220.3 crores.
  • User experience: Both Swiggy and Zomato have a good user experience, but Swiggy’s is slightly better. Swiggy’s app is more intuitive and easier to use, and it has a wider range of features.
  • Pricing: Swiggy and Zomato have similar pricing models. Both platforms charge a delivery fee, and they also charge a commission to restaurants. However, Swiggy’s delivery fees are slightly lower than Zomato’s.

Competitive analysis:

In addition to Swiggy and Zomato, there are a number of other food delivery platforms in India, including Uber Eats, and individual platforms of brands. Uber Eats is the third-largest food delivery platform in India, with a market share of around 10%. Foodpanda is the fourth-largest food delivery platform in India, with a market share of around 5%. Grofers is a grocery delivery platform that also offers food delivery. Grofers has a market share of around 3%.

The competitive landscape for food delivery platforms in India is very competitive. The two leading platforms, Swiggy and Zomato, are constantly competing with each other to attract new users and restaurants. Uber Eats, Foodpanda, and Grofers are also trying to gain market share.


  • Food Detectives: Zomato has a secret team of “Foodie Forensics” experts who investigate fake restaurant listings and misleading reviews. They analyze menu details, location inconsistencies, and user behavior to expose fraudulent activity.
  • The Hunger Games: Zomato’s delivery algorithm, fondly nicknamed “The Hunger Games,” employs complex calculations to assign orders to riders. Factors like proximity, traffic, and past performance determine who gets the delivery, ensuring optimal efficiency.
  • The Zomato Vault: Deep within Zomato headquarters lies a climate-controlled vault housing exclusive gourmet ingredients and rare spices. These are used for special events and collaborations with renowned chefs, a hidden treasure trove for culinary enthusiasts.

Zomato and Swiggy: Secrets Behind the Food Delivery Curtain

While Zomato and Swiggy dominate the Indian food delivery scene, there are hidden aspects of their operations that stay behind the scenes. Here are some unique tidbits you might not know:


  • Algorithmic Alchemy: Zomato’s delivery algorithm is a complex concoction of factors. Rider proximity, traffic patterns, order complexity, and past performance data dance together to assign deliveries efficiently, ensuring your food arrives hot and fresh.
  • Data Detectives: Zomato combats fraudulent listings and misleading reviews with a dedicated team that analyzes menu details, location inconsistencies, and user behavior. These “data detectives” sniff out suspicious activity, protecting both restaurants and customers.
  • Restaurant Optimization: Zomato’s AI analyzes historical order data to predict future demand for specific dishes and cuisines. This “forecasting symphony” helps restaurants optimize their inventory and prepare in advance, reducing food waste and ensuring your favorite dish is always available.


  • The AI Chef: Swiggy’s AI engine analyzes vast amounts of order data to identify popular food trends and recommend dishes to both customers and restaurants. Think of it as your own personal, data-driven culinary advisor, suggesting hidden gems and local favorites.
  • Ghost Kitchens Unmasked: Yes, ghost kitchens are real! These hidden culinary hubs cater exclusively to online orders, focusing on specific cuisines or popular dishes. This allows for streamlined operations, faster deliveries, and consistent menu quality.
  • Delivery Dynamism: While drone delivery is still in its pilot phase, both Zomato and Swiggy are actively exploring innovative solutions like automated vehicles and hyperlocal delivery networks to optimize the last mile of your food journey.

Bonus Secret: Both Zomato and Swiggy have internal gamification systems to motivate their delivery riders. Points are awarded for fast deliveries, positive ratings, and meeting customer requests. Top performers win prizes and recognition, adding a dash of fun to the delivery hustle.

Can you name a a few of the gamification techniques you’ve noticed recently in their app?

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